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     How to remove a Trojan, Virus, Worm, or other Malware

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    Join date : 1970-01-01

    PostSubject: How to remove a Trojan, Virus, Worm, or other Malware   Sat 1 Jan - 7:53

    How to remove a Trojan, Virus, Worm, or other Malware


    Table of Contents



    1. Diallers,
      Trojans, Viruses, Worms Oh My!


    2. How
      these infections start

    3. Use
      an anti-virus and anti-malware program to remove the
      infections


    4. How
      to remove these infections manually


    5. How
      to protect yourself in the future


    6. [You must be registered and logged in to see this link.]


    Dialers, Trojans, Viruses, and
    Worms
    Oh My!

    If you use a computer, read the newspaper, or watch the news,
    you will know about computer viruses or other malware. These are
    those
    malicious programs that once they infect your machine will start
    causing
    havoc on your
    computer. What many people do not know
    is that there are many different types of infections that are
    categorized
    in the general category of Malware.


    Malware - Malware is programming or files that are
    developed
    for the purpose of doing harm. Thus, malware includes computer
    viruses, worms,
    Trojan horses, spyware, hijackers, and certain type of adware.
    This article will focus on those malware that are considered
    viruses, trojans, worms, and viruses, though this information can be
    used
    to remove the other types of malware as well. We will not go into
    specific
    details about any one particular infection, but
    rather
    provide
    a
    broad overview
    of
    how these infections can be removed. For the most part these
    instructions
    should allow you to remove a good deal of infections, but there are
    some
    that need special steps to be removed and these won't be covered
    under this
    tutorial.
    Before we continue it is important to understand
    the generic malware terms that you will be reading about.


    Adware - A program that generates pop-ups on your
    computer
    or displays advertisements. It is important to note that not all
    adware programs
    are necessarily considered malware. There are many legitimate
    programs that
    are given for free that display ads in their programs in order to
    generate
    revenue. As long as this information is provided up front then they
    are generally
    not considered malware.
    Backdoor - A program that allows a remote user to
    execute
    commands and tasks on your computer without your permission. These
    types of
    programs are typically used to launch attacks on other computers,
    distribute
    copyrighted software or media, or hack other computers.
    Dialler - A program that typically dials a premium
    rate
    number that has per minute charges over and above the typical call
    charge.
    These calls are with the intent of gaining access to pornographic
    material.
    Hijackers - A program that attempts to hijack
    certain Internet
    functions like redirecting your start page to the hijacker's own
    start page,
    redirecting search queries to a undesired search engine, or replace
    search
    results from popular search engines with their own information.
    Spyware - A program that monitors your activity or
    information
    on your computer and sends that information to a remote computer
    without your
    knowledge.
    Trojan - A program that has been designed to
    appear innocent
    but has been intentionally designed to cause some malicious activity
    or to
    provide a backdoor to your system.
    Virus - A program that when run, has the ability
    to self-replicate
    by infecting other programs and files on your computer. These
    programs can
    have many effects ranging from wiping your hard drive, displaying a
    joke in
    a small box, or doing nothing at all except to replicate itself.
    These types
    of infections tend to be localized to your computer and not have the
    ability
    to spread to another computer on their own. The word virus has
    incorrectly
    become a general term that encompasses trojans, worms, and viruses.
    Worm - A program that when run, has the ability to
    spread
    to other computers on its own using either mass-mailing techniques
    to email
    addresses found on your computer or by using the Internet to infect a
    remote
    computer using known security holes.

    How these infections start
    Just like any program, in order for the program to work, it
    must be started. Malware programs are no different in this respect
    and must
    be started in some fashion in order to do what they were designed to
    do.
    For the most part these infections run by creating a configuration
    entry
    in the Windows

    Registry
    in order to make these programs start when your
    computer
    starts.
    Unfortunately, though, in the Windows operating system there
    are many different ways to make a program start which can make it
    difficult
    for the average computer user to find manually. Luckily for us,
    though, there
    are programs that allow us to cut through this confusion and
    see
    the
    various
    programs that are automatically starting when windows boots. The
    program
    we recommend for this, because its free and detailed, is [You must be registered and logged in to see this link.] from
    Sysinternals.

    When you run this program it will list all the various programs that
    start
    when your computer is booted into Windows. For the most part, the
    majority
    of these programs are safe and should be left alone
    unless
    you know
    what you are doing or know you do not need them to run at startup.
    At this point, you should download [You must be registered and logged in to see this link.] and
    try it out. Just run the Autoruns.exe and look at all the
    programs that start automatically. Don't uncheck or delete anything
    at this
    point. Just examine
    the information to see an overview of the amount of programs that
    are starting
    automatically. When you feel comfortable with what you are seeing,
    move on
    to the next section.


    Use an anti-virus and anti-malware
    program to
    remove the infections

    Make sure you are using an anti-virus program and that the anti-virus
    program
    is updated to use the latest definitions. If you do not currently have
    an anti-virus
    installed, you can select one from the following list and use it to
    scan and
    clean your computer. The list below includes both free and commercial
    anti-virus
    programs, but even the commercial ones typically have a trial period
    in which
    you can scan and clean your computer before you have to pay for it.


    It is also advised that you install and scan your computer with
    MalwareBytes'
    Anti-Malware and SUPERAntiSpyware. Both of these are excellent
    programs and
    have a good track record at finding newer infections that the more
    traditional
    anti-virus programs miss. Guides on how to install and use these
    programs can
    be found below.

    How
    to use Malwarebytes' Anti-Malware to scan and remove malware from
    your computer

    How
    to use SUPERAntiSpyware to scan and remove malware from your
    computer


    After performing these instructions if you still are infected, you
    can use
    the instructions below to manually remove the infection.

    How to remove these infections
    manually


    We have finally arrived at the section you came here for. You
    are most likely reading this tutorial because you are infected with
    some
    sort of malware and want to remove it. With this knowledge that you
    are infected,
    it is also assumed that you examined the programs running on your
    computer
    and found one that does not look right. You did further research by
    checking
    that program against our [You must be registered and logged in to see this link.] or
    by searching in Google and have learned that it is an infection and
    you now
    want to remove
    it.

    If you have identified the particular program that is part of the
    malware,
    and you want to remove it, please follow these steps.


    1. Download and extract the [You must be registered and logged in to see this link.]
      program by Sysinternals to C:\Autoruns


    2. Reboot into Safe
      Mode
      so that the malware is not started when you are doing
      these steps. Many malware monitor the keys that allow them to
      start and
      if they notice they have been removed, will automatically
      replace that
      startup key. For this reason booting into safe mode allows us to
      get
      past that defense in most cases.
    3. Navigate to the C:\Autoruns folder you created in Step
      1 and double-click on autoruns.exe.
    4. When the program starts, click on the Options menu and
      enable the following options by clicking on them. This will place a
      checkmark
      next
      to each of these options.

      1. Include empty locations
      2. Verify Code Signatures
      3. Hide Signed Microsoft Entries


    5. Then press the F5 key on your keyboard to refresh the
      startups list using these new settings.
    6. The program shows information about your startup entries in 8
      different
      tabs. For the most part, the filename you are looking for will be
      found under
      the Logon or the Services tabs, but you
      should check all the other tabs to make sure they are not loading
      elsewhere
      as well. Click on each tab and look through the list for the
      filename that
      you want to remove. The filename will
      be found
      under
      the Image
      Path column.
      There may be more than one entry associated with the same file as it
      is common
      for malware
      to create multiple startup entries. It is important
      to note that many malware programs disguise themselves by using
      the same
      filenames as valid
      Microsoft files. it is therefore important to know exactly which
      file, and
      the folder they are in, that you want to remove. You can
      check our Startup
      Database
      for that information
      or ask for help in our [You must be registered and logged in to see this link.].
    7. Once you find the entry that is associated with the malware, you
      want to
      delete that entry so it will not start again on the next reboot. To
      do that
      right click on the entry and select delete. This startup
      entry will now be removed from the Registry.
    8. Now that we made it so it will not start on boot up, you should
      delete
      the file using My Computer or Windows Explorer. If you can not see
      the file,
      it may be hidden. To allow you to see hidden files you can follow
      the
      steps for your operating system found in this tutorial:

      [You must be registered and logged in to see this link.]
    9. When you are finished removing the malware entries from the
      Registry and
      deleting the files, reboot into normal mode as you will now be clean
      from
      the infection.


    How to protect
    yourself in the
    future


    In order to protect yourself from this happening again it is
    important that
    take proper care and precautions when using your computer. Make sure
    you have
    updated antivirus and spyware removal software running, all the latest
    updates
    to your operating system, a firewall, and only open attachments or
    click on
    pop-ups that you know are safe. These precautions can be a tutorial
    unto itself,
    and luckily, we have one created already:

    Simple
    and easy ways to keep your computer safe and secure on the Internet

    Please read this tutorial and follow the steps listed in order to be
    safe
    on the Internet. Other tutorials that are important to read in order
    to protect
    your computer are listed below.

    Understanding
    Spyware, Browser Hijackers, and Dialers

    Understanding
    and Using a Firewall

    Safely
    Connecting a Computer to the Internet

    Using
    SpywareBlaster to protect your computer from Spyware, Hijackers, and
    Malware

    Using
    IE-Spyad to enhance your privacy and Security

    Conclusion
    Now that you know how to remove a generic malware from your
    computer, it should help you stay relatively clean from infection.
    Unfortunately
    there are a lot of malware that makes it very difficult to remove
    and these
    steps will not help you with those particular infections. In
    situations like
    that where you need extra help, do not hesitate to ask for help in
    our [You must be registered and logged in to see this link.].
    We also have a self-help section that contains detailed fixes on
    some of
    the more common infections that may be able to help. This self-help
    section
    can be found here:


    [You must be registered and logged in to see this link.]
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